1. Who We Are
Digital Detox Japan ("we," "us," "our") operates the website at this domain and provides digital detox experience planning services. For privacy inquiries, you can contact us through the Contact page.
Digital Detox Japan is independently operated by an individual owner in Japan as a sole proprietorship (not an incorporated company).
2. What Data We Collect
When you request a plan, we collect the following data:
- Full name
- Email address
- Preferred check-in date and group size
- WhatsApp number (optional)
- Country of residence (optional)
- Any message or notes you include
We do not collect payment card details directly — payment is processed through third-party payment providers.
3. How We Use Your Data
We use your data to:
- Prepare your trip plan and English guides
- Communicate with you about your plan and trip
- Prepare and send your English guide package
- Provide pre/during/post-stay support
- Comply with legal obligations
4. Sharing Your Data
We share your data only where necessary:
- Payment processor: We use Stripe to process card payments. We do not see or store your full card number.
- Email service providers: We use Resend to send transactional emails. They process email data on our behalf.
- Hosting and storage: The Site runs on Google Cloud, and request records are stored in a Turso database.
- Legal requirements: We may disclose data if required by law.
We do not sell your personal data to third parties.
5. Data Retention
We retain your request data for up to 2 years for customer service and legal purposes, after which it is securely deleted. You may request earlier deletion by contacting us.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability (where applicable)
To exercise any of these rights, contact us through the Contact page.
7. Cookies
We use Google Analytics, provided by Google LLC, to understand how visitors use the Site. Google Analytics sets cookies and collects information such as the pages you visit, the referring page, your IP address, and your browser and device type. This information does not identify you by name or email address, and we use it only to improve the Site.
You can block cookies in your browser settings or install the Google Analytics Opt-out Browser Add-on. See how Google uses data from sites that use its services for details.
We do not use advertising cookies or tracking pixels.
8. Security
We implement reasonable technical measures to protect your personal data from unauthorized access, loss, or disclosure. All data transmission uses HTTPS encryption.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the Site after changes constitutes acceptance.