1. When You Pay
Digital Detox Japan is independently operated by an individual owner in Japan as a sole proprietorship (not an incorporated company).
Requesting a plan is free. After your trip, we email you a payment link for our US$50 fee (trip planning and English support). You pay only if you are satisfied with our plan and support. Tips are optional. Our fee does not include accommodation, and we do not make, change, or cancel reservations on your behalf.
2. Cancelling Your Plan
Because you pay after your trip, there is nothing to cancel or refund before then. If your plans change, just tell us. If we cannot recommend a suitable stay for your dates and group, you pay nothing.
3. After You Pay
If you believe you were charged in error (for example, a duplicate payment), contact us and we will refund the incorrect charge to the original payment method. Most banks and card providers post refunds within 5–7 business days.
4. Your Accommodation Booking
You book and pay your accommodation directly with the property or booking platform. Changes, cancellations, and refunds of your stay follow that property's own policy, and you handle them directly with the property. We can explain the policy in English, but we cannot cancel or change the booking for you.
5. How to Contact Us
Use the Contact page or reply to any of our emails. Please include the name and email you used in your request.